|| Grandeur Stone & Flooring Frequently Asked Questions||


Granite & Marble - The Process

1. Measurement – Call Grandeur Stone & Flooring at 214-256-2665 to schedule a free in-home measurement and estimate.

2. Stone Selection - Come in to our showroom to see the most common colors of Granite and Marble or a see a selection of recommended samples during your in home estimate. Also feel free to visit our preferred stone distributors, where we will show you a selection of over 300 different colors.

3. Select Accessories – We are a distributor of the finest stainless steel sinks, vanity sinks, stone sinks, cooper sinks and accessories.

4. Templating – Our team will visit your home to build a template of the exact size and shape of your counter tops. The templates are taken back to the shop to cut your counter tops to the right shape to help ensure a precision installation.

5. Fabrication & Installation – Usually within 1-2 days of your selection and your written signature of the project approval, your stone is shipped to our factory where we will cut, edge and polish your counter tops, ready for installation. With our fast turnaround time, your kitchen will be installed within 5 days of your order.

6. Backsplash – When replacing the countertops in an existing home, it’s always recommended to replace the backsplash at the time of installation of the new countertops. We have a wide range of choices for your backsplash including travertine, tumble marble, ceramic, glass tile, or a full granite backsplash.

7. Care & Maintenance – Your granite is sealed at the factory. Granite is very resistant to heat, scratching, staining, and acids. Use only mild soap and water to wash your stone and avoid the direct use of Win-dex or other harsh cleaners. Re-seal once every year with Granite & Marble sealer, please feel free to ask us for a recommendation of sealers.

8. Warranty – Grandeur Stone & Flooring backs its work with a limited warranty against defects in workmanship.

Call Grandeur Stone & Flooring at 214-256-2665 for more information and to schedule your FREE in home estimate.

Granite & Marble - Frequently Asked Questions

What is the difference between 2cm & 3cm countertops ?
3CM material is 1 1/4" thick and 2CM material is 3/4" thick. 3CM is standard for kitchens, while 2CM is popular for vanities.

Can I use Marble in my kitchen?
We don't recommend the use of marble in kitchen areas, because unlike granite, marble can be scratched when cutting on it with a knife or the risks of scratches from heavy use within the kitchen area. Marble is a great choice for vanities and bathrooms.

What about bacteria and granite countertops?
Here is a recent study regarding bacteria and the use of granite countertops.

For countertop cleanliness... Granite Is The Way To Go!
- Westwood Tile (NJ)

If you are concerned about bacterial contamination of your kitchen countertop, it looks like stainless steel and granite are the way to go.

That's what a recent study by the Hospitality Institute of Technology and Management, a St. Paul Minnesota- based organization that develops educational materials and research for the retail food industry shows.

The study measured the bacteria resistance capacity of six common countertop materials. Each surface was contaminated with E-coli (nearly 2 billion of the micro-organisms), washed and rinsed with soap and water and then sanitized with vinegar-and-water solution. The results are shown below.

Surface Micro-organism ELIMINATED by cleaning
Stainless Steel 85,113,804
Granite 79,432,823
Plastic Laminate 498,884
Tile 293,765
Concrete 32,810
Wood 2,080

Do you supply granite work beyond the Dallas Fort-Worth area?
Yes, we do supply granite work beyond the Dallas & Fort Worth area; please contact us at 214-256-2665 for more information.

CaesarStone - Frequently Asked Questions (Information directly from CaesarStone Website)

How do I maintain CaesarStone's natural beauty?
Simply wipe with warm water and soap, using a damp cloth or paper towel, and then rinse. There is no need to worry about grease, grime, hairspray, or messy makeup spills - Simply wipe it off! CaesarStone is easy to care for and naturally maintains its luster for many years to come.
See Care and Maintenance for more information.

How should I remove stubborn or dried spills?
Use a damp, soft cloth with warm water and soap. If needed, apply common, non-abrasive, household cleaners such as Soft Scrub Liquid Gel with Bleach, Comet Gel. To avoid dulling the surface's shine, make sure to use a non-abrasive cleaner, and rinse off any cleaner with water. To remove adhered material such as food, gum, or nail polish, first scrape away the excess material with a plastic putty knife and then clean the surface with a damp cloth to remove any marks left behind and any residual dirt.

How durable is CaesarStone?
CaesarStone is resistant to cracks, scratches and stains. However, like most materials, excessive force and/or pressure from objects can damage the surface.

CaesarStone is resistant to most stains caused by fruit juices, liquid food coloring, coffee, tea, wine, grapes and soft drinks.

CaesarStone's non-porous nature provides maximum resistance to staining and fully eliminates the need for any sealing. The non-porous quality of the surface also greatly reduces the potential for bacterial growth.

Do I need to apply a sealer to CaesarStone?
No. CaesarStone is a non-porous surface, so you will never have to apply sealer to any CaesarStone surface.

Can I cut on my CaesarStone countertop?
CaesarStone is composed 93% natural quartz, providing it with superior strength and beauty. Although your fine cutlery will not harm CaesarStone, using a cutting board is recommended to prevent dulling the surface.

How do I maintain the polish on my CaesarStone countertop?
Polished: Due to its high density and non-porous qualities, normal cleaning with a damp cloth will keep your CaesarStone surface looking like the first day it was installed. To avoid dulling the surface's shine, make sure to use a non-abrasive cleaner, and thoroughly rinse off with water after use.

Honed: Please understand that HONED, TEXTURED and MOTIVO finishes will require more daily maintenance than our polished finishes. Since there is more exposed surface area with honed finishes, metal marks, finger prints and other signs of daily living will show on honed material. Most of these marks can be easily removed with little effort and non-abrasive cleaning products such as Soft Scrub Liquid Gel.

How does CaesarStone withstand heat?
CaesarStone is structurally more heat resistant in comparison to other stones, including granite. However, any stone material can potentially be damaged by sudden and rapid temperature changes, especially near the edges. Therefore, using inexpensive and readily available hot pads or trivets is always recommended, especially when using cooking units such as electric frying pans, crock pots, or roaster ovens.

Are there any chemicals or cleaners to avoid using?
Avoid exposing CaesarStone to chemicals with high alkaline or PH level, such as oven grill cleaners, floor strippers, toilet bowl cleaners, oil soaps, tarnish removers, furniture cleaners and drain products.

Is caring for my CaesarStone surface really this easy?
CaesarStone's care-free maintenance and everlasting benefits and performance allows more time for the things that matter most to you. Whether you selected CaesarStone to be your surface of choice for food preparation or to simply beautify your home, you can enjoy the peace of mind knowing that CaesarStone is completely worry and care-free.

Does CaesarStone offer a warranty?
Yes, as of February 15, 2008 CaesarStone has offered a Lifetime Warranty for all residential purchases.

Can CaesarStone be used outdoors?
While some customers have opted to install CaesarStone in outdoor applications - this use is not covered by our Lifetime Warranty. CaesarStone has not been tested in prolonged UV ray exposure settings.

Does CaesarStone have any other colors with recycled content?
Yes, CaesarStone offers four different recycled colors. Both our Quartz Reflections and Ruby Reflections colors are made with up to 35% post-consumer recycled glass. Our new Chocolate Truffle and Smoky Ash colors are made with up to 17% post-consumer recycled glass.

Hardwood Flooring FAQ

Unfinished Hardwood: Unfinished flooring refers to flooring that requires sanding and finishing on site after installation is complete.
This type of solid hardwood flooring is typically 3/4" in thickness, tongue and grooved with end-matching, and available widths range from 2-1/4" to 5" wide. Plank flooring wider than 5" is available, but ordinarily on a special order basis.

Engineered Hardwood: Engineered flooring is constructed by laminating a multi-laminate backer with a real wear layer of hardwood. Thickness of engineered flooring can range from 5/16" to 5/8" and widths can range between 2-1/4" to 6" wide.
Wear layer thickness can vary and should be taken into account when purchasing. Engineered flooring will have a shorter average length due to the way it is manufactured.
Usually engineered flooring is pre-finished with a four-sided bevel but there are some unfinished engineered products.

Laminate Hardwood: Laminate flooring is made using a process by which a medium-density or high-density fiber core is laminated onto decorative paper and finished. This is achieved by using either a one or two part process. Laminate flooring can take many forms, styles, and textures. Thickness can vary from 6 mils to 12 mils. Laminate flooring is available in panels or individual pieces depending on manufacturers.

What is Laminate?
LAMINATE flooring is best known for its durability. It’s practically indestructible, and is a snap to keep clean. And as for style, it also uses advanced technology to achieve realistic wood and tile looks and textures that install by just ‘clicking’ together. The wood looks are even more realistic now that they come in single planks, with texturing and beveled edges – just like real wood.

What is Hardwood?
HARDWOOD flooring offers natural beauty and warmth. It comes in a variety of domestic and exotic species, as well as a variety of widths and thicknesses. And Mannington manufactures only engineered hardwood floors, which offer greater dimensional stability than regular wood floors, so they can be installed on, above, or below grade.